Chanello's Pizza

glenn starcher 5 months ago

Honestly I order from here quite often unfortunately I send my son to order and they ordered the family deal 1 specialty pizza and 1 pepperoni and cheese bread and a drink. When I asked for Italian Salian as my specialty pizza they stated you can order any of them but that one because it didn’t show up. I then said can you choose the closest to that the manager Leslie says I can’t because of food cost. Just my thought is a simple fix.

James Moore 6 months ago

3/30 2:30 pm I walked in for pickup. the employee had tissue clogged/stuffed in his nose as he was handing me the food. I was quite freaked out and then I ask for specific way for pizza an he does the quite opposite this the second time with the same employee. the cinnamon knots had no cinnamon literally bread drowned in butter. I will take this as a lesson as to watch who really making your food…

Tamara Bayona 10 months ago

Ordered Chanello's Pizza for the first time tonight through their website. Delivery was on time, the website was easy to order from, but unfortunately we did not get what we ordered (or at least from what we saw). The photo below is our pizza: tomato sauce, banana peppers, spinach, mushrooms, and chicken. What we ordered was specifically white sauce, see attached receipt. When I called to ask if we should return the pizza and if it could be fixed, they told us that red sauce and white sauce was checked off, so they gave us both. Unfortunately, there was zero white sauce on this. The issue we have specifically is tomato sauce is a bit harsher for me as a diabetic, and white sauce doesn’t usually spike my glucose. Regardless, it was just not a tasty pizza with that sauce. I don’t think I would return mainly based on the concern of our family willing to drive back and return an uneaten pizza for one that was the correct one, and then being told we ordered incorrectly. And if we did order incorrectly, then the concern is really their website’s ease of use. Regardless, not the best overall experience across various aspects.

Linet Gala Riveron a year ago

Placed an order through grub hub for this location…. Ordered two Philly cheesesteaks but my boyfriend is allergic to mushrooms , when ordering the app doesn’t give you an option to remove anything or add anything …. (See video attached) Decided to call the store…… the guy that answered the phone I asked him if they could remove the mushrooms from my subs he said that should be fine no problem let me confirm with the manager …… said manager said no they don’t take changes to a third party order ??? Oh okay…… let me contact Grubhub …… they contacted the merchant and got the same answer at that point I wanted to cancel my order but nope that wasn’t allowed either. So now I have two subs that I can’t eat all because the manager couldn’t remove mushrooms from my order…. If I could give negative stars I would because what ….. this is the only location I’ve encountered this problem with.

Brandy R 2 years ago

Did not give us what we paid for TWICE. I ordered wings and tenders along with a sub sandwich for my family. I selected garlic parm as my sauce selection for my wings, but instead recieved seasoning on my wings. Perhaps I would have let that slide as an error, but upon checking the rest of our food noticed the "chicken tenders" looked like 2in microwaveable chicken nuggets. $9 for some microwavable chicken nuggets, and $15 for wings without sauce but seasoning?!? This was very shady business practices and taking advantage of customers. But after reading other reviews I now see over the last year this place has really gone down hill and this is a regular problem with this location.